White Water Group (whitewatergroup.eu is a London based Leadership Consultancy. We work with established and emerging leaders across industries using robust evidence based tools and techniques.
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Work Culture Trends And The Financial Crisis
Corporate downsizing and restructuring are common phenomena during financial crisis. Then again, are corporate trends really different and unusual during the recession? Dr. Karen Ho, a University of Minesotta author and anthropology assistant professor shares her experience when she was working in Wall Street. According to her, it was fascinating that company downsizing and restructuring are actually common even when the economy was booming back in 1996. Whenever a company announced a major layoff, its stock rallied. She found that mergers, downsizing, break ups and restructuring were not only an ideological commitment of boosting shareholder value, but an inherent aspect of Wall Street's work culture. Work culture on Wall Street is how it feels and how people are in New York's financial district.
People should constantly move in lock step with the market. Businesses have to adjust and evolve- or die. A company that becomes stagnant and inefficient becomes a big lumbering brick and eventually terminates. An organization needs to constantly change and restructure to thrive and survive.
Is It Time To Take Your Business To The Next Level?
How about your organization? Assess your current situation or stage of evolution. The principle of the 4th Turning has come into play for hundreds of years depicting the cycle of an organization: spring, summer, autumn and winter. Is it time to take your business to the next level? Will changed leadership work better in improving your organization? The first step is to assess the stage of evolution your organization is currently at. It begins with "you" as a leader. The equation goes:
Your evolution + Organizational Culture evolution = Business Evolution
Areas Of Leadership Coaching
Intuitive, wise and insightful leadership coaching can guide you through in the process of evolving your business. Conditions are changing, and organizations need to go with the flow. Otherwise, if a business does not endeavor to evolve and adjust, it will inevitably follow the lot of failed organizations in history. What are some aspects covered by leadership coaching to help evolve your business?
Personalized assessment of your company, group and organizational culture Succession and leadership planning to guide your company and executive leadership through a successful transition Strategic planning by mediating power positions and individual empowerment to engage all members in the planning process Executive coaching that helps develop a game plan and leadership skills to achieve goals and objectives Team engagement and organizational coaching to develop honest and engaging dialog between teams and departments.
The evolution of your business starts with the clarity of your core values. Once you have established the precepts you want to stand for, you can be comfortable, confident and clear about your evolution. Gain a solid grasp and new confidence of your purpose to pave the way towards change.
Leadership Coaching: How To Have A Successful Transition In Evolving Your BusinessAs a business owner, one of your biggest challenges is to lead your team well. Should you focus on employee participation at the cost of business goals? Or do you "show them how it's done" and expect the team to follow your lead? Is there a different approach for every situation?
In this piece, we'll take a look at a particular leadership style - "participative leadership" and its benefits.
Leadership means different things to different people. However, a generally accepted definition is that it "is a process that takes place in groups in which one member influences and controls the behavior of the other members toward a common goal."
While every leader creates his or her mantra of leadership, most leadership practices fall into one of these categories. Try and figure out your style!
Directive Leadership: You have the first and last word, and the group merely follows instructions. Do we sense a secret longing to be in the army!
Supportive Leadership: You create warm, personal relationships with your team members in order to coax their best efforts.
Participative Leadership: Group members are involved in the decision making process right from the start, by contributing their ideas and suggestions. You're a strong believer in team work.
Achievement Oriented Leadership: You give your team a goal and they work independently towards achieving it. Either you're plain lazy, or more likely, have a high degree of confidence in your team's ability.
For now, let us take a closer look at Participative Leadership
A person who follows the participative leadership style will get a buy-in from group members on most changes and important decisions, before implementing them. However, the leader is still the final decision making authority. Remember, participative leadership is not about reaching consensus - if you keep looking for universal approval, you'll never get anything done.
Some people feel that participative leadership is a "female thing" and makes you look soft. Let's set the record straight - using this style is not a sign of weakness, in fact, it's a strength that your team will respect you for.
When does participative leadership work?
While it's not practical to change your approach with every situation, you might like to try participative leadership under specific conditions. Say you're working on an assignment where you have limited expertise but your employees collectively have a lot of knowledge and experience. Using participative leadership is likely to create a win-win for both - they will feel included and you'll make better informed decisions. And if you're the owner of a start-up firm, getting buy-in on key issues from your core team members could prove invaluable.
Can I learn to be a participative leader?
Sure! Leaders are made, not born. Here are some of the important tips offered by experts:
Encourage group values: Allow the group to establish values and thereby take ownership. Of course, these will have to support the firm's objectives.
Share vision: Participative leadership is all about sharing, starting with your dreams for the firm. Let your employees know where they're headed.
Create a healthy environment: It is your responsibility to create an environment based on trust and mutual respect. Give your employees their space. No growth is possible without it.
Equip the team: No point taking their inputs, if they don't have the necessary skills for the job! Ensure they have the tools and the training.
Organize and energize: Not every speech needs to be "rah rah", but it's important that you nurture and motivate your employees. Get those juices to flow!
Take and give feedback: Two-way communication is the cornerstone of participative leadership. Be generous with praise and objective with criticism. Talk, but also listen.
Expect accountability: Since your employees are given more responsibility, they must be accountable for their actions. At the same time, don't turn into a control freak!
If you are interested in knowing more, take a look at which features a wide selection of books on leadership.
What's in it for me?
Participative leadership is not all about feeling good about yourself. It can take you through many challenging business situations.
Implementing change: Regular involvement of the team prior to introducing the change will ensure that they're already prepared for the transition. This works better than a separate "buy-in meeting" that other types of leaders might resort to.
Encouraging risk taking: A senior manager from a global telecom company relates how he used participative leadership to encourage employees to think out of the box, while charting their company's growth plan.
Solving technical problems: If you need to get a group of gruff, technically qualified people to solve a complex problem, a participative leadership style will help draw out their combined expertise.
So, is participative leadership the best?
There's probably no answer to that one. Each style works better in a specific situation and vice versa. Participative leadership is no different - while we've talked about the benefits, it's equally important to recognize those instances where it won't work. A situation that requires firm control and immediate action - like say, a disaster site, certainly cannot afford a consultative approach. To be an effective participative leader, you must also develop an astute judgment for when not to use it!
The How and Why of Participative LeadershipFirst and foremost, congratulations on planning to use the participative leadership style for your organization. It is really something else when leaders seek opinions from their team members for the policies and decisions that they plan to implement. It creates a kind of enthusiastic dynamism in the team which takes the team towards higher levels of success. But there are three more benefits of participative leadership that you might not have thought much about at the onset.
It Helps You Find Future Leaders for Your Team
When you are allowing your team members during the decision making process and when they are forthcoming with their suggestions, you can check their capabilities as well. You can weigh their suggestions and find out people who are creative and intuitive. These are the people who have it in them to become leaders in the future. Thus, participative leadership helps you to continue the chain of leadership to good people who have already proved their worth in a way; the participation can be taken as a real-environment test.
The Spectrum of Success Expands
Since almost everyone has contributed through participation in shaping team decisions, these decisions are more likely to meet with the success that is desired. During participation, people will have already spoken about the common obstacles that might hamper progress of the plan and they might have also thought of solutions. Also, due to the mere reason that everyone participated in the planning process, they will be more enthusiastic about the implementation. Due to these reasons, your plans have a better chance of success now than if leaders had taken the decisions alone.
It Creates a Positive Energy within the Organization
Participative leadership has redefined the way in which corporate organizations function. Instead of team members being "subordinates", now they are significant contributors right from the planning process itself. This is a highly motivating factor for everyone and, as a result, everyone feels more inspired to work. Also, the team becomes more closely knit together because members have brainstormed and contributed in making suggestions through discussions and deliberations. Your organization gets a dynamic environment.
3 Top Advantages of the Participative Leadership StyleMany people are interested in answering the question: "What makes a great leader?". What would you answer to that question? There are many lists of these traits written by others. These are quotes taken from an article by Bill George former chairman and CEO of Medtronic. According to him the most important trait is to be yourself! As you will see many of the traits of leadership require a great degree of self knowledge. Great leaders know themselves so they can be themselves.
1. Authenticity "After years of studying leaders and their traits, I believe that leadership begins and ends with authenticity."
2. Desire to Serve Others "Authentic leaders genuinely desire to serve others through their leadership."
3. Empowering People "They are more interested in empowering the people they lead to make a difference than they are in power, money, or prestige for themselves."
4. Guided by Heart, passion and compassion "They are as guided by qualities of the heart, by passion, and compassion, as they are by qualities of the mind."
5. Recognize their shortcomings "Authentic leaders use their natural abilities, but they also recognize their shortcomings and work hard to overcome them."
6. Lead with Purpose "They lead with purpose, meaning and values."
7. Build Enduring Relationships "They build enduring relationships with people."
8. Clear Where They Stand "Others follow them because they know where they stand."
9. Refuse to Compromise "When principles are tested, they refuse to compromise."
10. Develop Themselves "Authentic leaders are dedicated to developing themselves because they know that becoming a leader takes a lifetime of personal growth."
Ten Characteristics Of LeadershipMerging Business Leadership Coaching and Emotional Intelligence: Tom was a natural at sales. He ranked high on several emotional intelligence skills. He was charismatic, enthusiastic and always the top performing sales professional in his team. He got along well with his peers and his manager. When his boss moved on to a new position Tom was promoted to manager of his sales team.
After nine months, Tom's division was performing below average. Tom attributed the sudden drop in productivity to his predecessor. His sales team, however, attributed the sudden drop to his lack of leadership. They claimed he played favorites and was unpredictable. Some days he was helpful and supportive and other days he was aloof and punitive. The HR department was suddenly suggesting different types of sensitivity trainings to institute emotional intelligence in the work place. Conflicts between Tom and employees led to additional turn-over. Tom saw this as a good thing, "you're either part of the solution or part of the problem," he would say.
Hiring new staff did little to solve the problem. Eventually his superiors began investigating the problems in his department. How could such a natural sales professional make such a horrible manager?
Management requires a combination of leadership and emotional intelligence skills. Making the change from a skilled professional such as, an engineer, or sales person to management often occurs without addressing this point. Rather than a focusing on themselves the manager has to consider how others think and feel. without training and mentoring in this area, new managers are left without the requisite emotional intelligence skills.
The New Manager
The problem is the same in every field, engineering, construction and scientific laboratories. Just as an athlete who was an all-star player isn't necessarily qualified to be great at sports coaching. Some individuals stumble transitioning into management positions while others are natural leaders and adjust well to the new role. Others take time and cost their organization far more in their mistakes than the cost of training them in leadership, social intelligence and emotional awareness. High staff turn over and poor production are red flags indicating a manager has not made the transition.
Managers and leaders in these positions are typically struggling personally. They feel the pressure and may become overwhelmed by it. This only makes the problem worse as they try harder, doing more of what caused the problems in the first place. A manager may appear aggressive or controlling when they are in reality fearful or insecure. They may appear confident one minute and defensive the next. They may appear sensitive and attentive to the board of directors while they intimidate subordinates.
The Larger Challenge
Once those in a position of authority to the manager or leader, learn about the problem, it has, in most cases, already done significant damage to the organization. Simply firing the manager is not always the easy answer.
What can be done about it?
By the time leaders notice there is a problem and begin investigating, in most cases, it has already grown to unmanageable proportions. For example, one board of directors, overseeing the administrator of a health care facility currently face law suits for a hostile work place. The administrator they hired, achieved many of the initially agreed upon goals. They board, however, was unable to anticipate the problems he would cause. The organization as a whole would have benefited from executive coaching or leadership training two years earlier. Now they face legal fees and the cost of hiring outside consultants to fix the resulting problems.
It is best when upper levels of leadership, carefully select and cultivate their managers, staying tuned in to their progress during a transition. Proactive organizations begin training their new managers early to prevent the ripple effect of unskilled managers "flying by the seat of their pants." Some organizations have a business leadership coaching program inside the organization while others prefer to hire private contractors for a more objective support.
Just as the all-star athlete may not make a good sports coach. The litmus test of a good leader is the willingness of subordinates to follow them. If a leader is struggling, the best way to impact the bottom line is to take action and provide the leader with opportunities to develop requisite emotional intelligence skills. Executive leadership coaching, professional trainings, workshops and seminars help accomplished employees to effectively transition into supervisory and managerial positions.
Business Leadership Coaching for Management TransitionsLeadership qualities are qualities that characterize effective leadership. What are these qualities?
Let me lay it out clearly.
For starters, effective leaders are . . .
1. Humble
2. Decisive
3. Selfless and self sacrificing
4. Empathetic
5. Disciplined
6. Good communicators (they communicate the agenda clearly and effectively)
7. Fair and unprejudiced
Effective leaders . . .
8. Maximize the potential of their people by empowering them
9. Surround themselves with people smarter than they are
10. Do not care who takes the credit
11. Admit that they are infallible and admit mistakes when they make them
12. Have a burning desire to make a difference . . . a positive difference
This list is by no means exhaustive. In fact, I can go on and on.
But no matter how long the list of leadership qualities is, I can tell you honestly that without three of these leadership qualities you will inevitably fail as a leader.
What are these four uncompromising qualities of effective leadership?
1. Surround yourself with people smarter than you
2. Acknowledge mistakes when you make them. Take corrective actions, learn from them, and move on
3. Maximize the potential of your people and
4. Be selfless. Serve your people and your organization. Abhor personal gain.
The desire for personal gain will colour your judgment and will ultimately lead you to the path of failure.
To illustrate, consider what happened recently in the company where I work.
As I write this, I work for a global beverage company with roots in the UK. I am in one of the offices in West Africa. My company's cocoa based beverage drink has about 50% share of the country's total cocoa based beverage market. Clearly, it was a big operation. Some two years back, my company's CEO and the finance director were fired. Why? Over statement of company accounts. The company wasn't doing well. Instead of telling his bosses so, the CEO . . . with the collaboration of the finance director . . . tempered with the accounts to make the company look good and thus, retain his position as CEO. This situation went on for about three successive years before external auditors contracted by the parent company in the Uk detected the fraud. That incident resulted in a loss to the company of over 6 million U.S. dollars. And shareholders have been told they should not expect dividends for the next two years. The CEO was a young talented fellow who had been CEO of the company for over 10 years. He was well respected in the community, even winning the position of "The Most Respected CEO" in my country twice.
So, what went wrong? What took him down?
1. The desire for greater prominence, greater fame, and personal gain.
2. Arrogance. He refused to admit he was wrong and wind down production to match demand and market opportunities (He had a vision to make the company a billion dollar company by year 2010. He called this . . . project marathon).
When the market wasn't growing as fast as production was growing, he refused to slow down production. The factories kept on producing at break-neck speed and the company kept on acquiring more warehouses to store what was produced that the market could not accommodate)
3. He surrounded himself with 'yes men' - directors who were at his mercy . . . directors who stood by and watched while the life investment of shareholders went down the drain
Make no mistake about it.
No matter how good you currently are, no matter how intelligent you may be, no matter how many awards you have won, you will fail eventually if you are not a selfless leader.
Remember all the leadership qualities discussed above. But whatever you do, do not forget the four most important leadership qualities.
You can be a great leader. Effective leadership is within your reach. It starts by understanding leadership qualities you need essential for effective leadership.
The good news is . . . these attributes can be learned. And . . . this is your big chance.
Many people think that management and leadership go hand in hand automatically. But just because you are a manager does not mean that you are a leader. Many management techniques are being thrown out the window in favor of leadership skills. But making the transition between manager and leader can be difficult for some. The best way to become an effective leader is by creating a personal leadership development plan.
The first thing that you need to do to create a personal leadership development plan is to understand the difference between management and leadership. While some do not see the difference, others cannot explain it. Quite simply, management is something that you do. It is a career. Leadership is having strength and courage in your convictions, and the ability to see those convictions manifest in reality.
So what are your convictions? You may think that you know what you believe in, but it is important to take a step back and actually list your beliefs and values. There are many assessments available that can help you do this. This important step in creating a personal leadership development plan will likely teach you things about yourself that you yourself did not realize were true. It may seem like a waste of time, but until you know what your convictions are, you cannot manifest them in reality through effective leadership.
Once you have a clear understanding of your convictions, you need to apply them to your organization. Do not look at numbers and people. Look at the overall purpose and mission of the company. Then, narrow your view to your team, and finally yourself. If you do not see your values and beliefs reflected in your actions, the actions of your team, and the actions of the company, then your work is cut out for you.
When creating your personal leadership development plan, first outline your beliefs, ethics, and values. Then, outline the ways that those beliefs, ethics, and values show in your actions within the organization. Are there ways that you need to improve? What support does your team need to obtain personal and organizational success that you have failed to give them? After all, their success is your success. Write down all of your thoughts and ideas for manifesting your convictions in the reality of your team and organization. This is the bare bones of your personal leadership development plan.
Next, do your homework. Talk to your employees, team members, customers, and suppliers to learn what more you can do or be that will assist you in manifesting your convictions and your personal leadership development plan. Sit back and listen to the ideas and feelings of others. This is the only way that you can learn from other perspectives what is needed for organizational or team success. Until you are aware of the changes that need to be made, you will not be able to make any changes for the common good of the organization and your employees.
Remember that while you may be able to affect change in your own small part of the world, the organization as a whole may not reflect your convictions any time soon. Change within large corporations is either very slow or nonexistent. Watch for signs that your personal leadership development plan is making a difference in your immediate environment.
How to Create a Personal Leadership Development PlanToo often I see leaders who either don't communicate; over communicate; communicate inappropriately through outbursts, anger, or blaming; or don't communicate clearly.
Communicating effectively through strong interpersonal communication is the most critical skill a leader can possess when working with others and it continues to be of great importance to meet the demands of employee retention and in the building of trust and confidence in an individual's and organization's leadership.
Many leaders miss the mark when it comes to connecting with their followers due to a lack of interest in others ideas and opinions, out dated management styles, and the inability to work with others. The ability to listen, read body language, ask questions, provide feedback and generate effective two-way communication builds trust & can also prevent performance problems/challenges down the road. Great leaders consistently strive to strengthen their interpersonal communication competencies by building and maintaining open, supportive, and collaborative relationships with others in the organization.
So what are Interpersonal Communication Skills?
Interpersonal communication is the process of developing a unique relationship with the other person by interacting and simultaneously sharing influence. It involves using communication skills effectively. As well as using skills such as active listening and tone of voice, they include delegation and leadership. It is how well you communicate with someone.
Having good interpersonal communication skill is a combination of being able to say what you mean clearly and concisely, and being able to take on board opinions of others and adapt what you say accordingly, as well as making them feel they can speak freely. To do that, you've got to be aware of your own role in the conversation and be able to manage your own attitudes and emotions (emotional intelligence). People with good interpersonal skills can generally control the feelings that emerge in difficult situations and respond appropriately, instead of being overwhelmed by emotion, and therefore the number of conflicts is reduced.
Working to strengthen your interpersonal communication skills will enhance your ability as a leader to articulate the vision of your organization. It will ultimately strengthen and add value to the individual, team and organization at all levels.
Start enhancing your Interpersonal Communication Skills today.
Leadership Through Effective Interpersonal Communication SkillsKeep Your Business Alive
The business world is a highly competitive and rapidly changing domain. The way to survive is to reshape according to the needs of circumstances. In leadership, you have to accept the fact of change. Resisting change leads nowhere but a dead end. You and your organization are going to be stalled, if not completely shut down.
Gaining and keeping customers keep a business alive. Your customers want excellent service and more. If you cannot provide these to customers, your competitors will. That´s why your organization needs to reshape itself quickly to change so it can offer what customers need. Top leadership in the organization realizes the significance of preserving their resources. They cannot just throw away money at every problem. Executive leaders also know the importance of having highly committed and flexible workers. As a leader, you need to be able to implement action that allows the organization to quickly and smoothly adapt to change.
4 Different Changes Of An Organization
Throughout its growth, an organization normally goes through 4 different changes:
Formative period. The organization is just getting started. The founding vision or purpose of the organization has no formal definitions yet. This is a stage of a lot of experimentation and innovation. Changes of creativity and discovery enable the organization to beat obstacles and achieve breakthroughs.
Rapid growth period. The organization implements direction and organization so that it can sustain its growth and solidify gains. The purpose of the organization and on the mainstream business is being clarified and defined.
Mature period. The organization develops a strong growth curve that levels off to the general velocity of the economy. Change and modifications are needed so that the organization can maintain established markets and achieve maximum gains.
Declining period. This is a rough ride for the organization. It often means reorganization and downsizing. Tough objectives are developed, although there is compassionate implementation. To survive, the organization needs to get out of the old and cross the threshold towards something new. There is starting again of the four periods, beginning a new process that determines success.
Depending on the pace, some organizations may go through with the 4-period change process rapidly, while others undergo these growth stages for decades. If there is no follow- through with the needed changes in any of the 4 growth periods, an organization would falter and eventually die.
In Japanese, there is the concept of "kaizen" which means "continual improvement". The quest to do better is never-ending. Changing is doing better. Standing still makes the competition get ahead. Congregate your resources and solidify your strength so you can revitalize, move on, catch up with the pace and get to the top.
Leadership Coaching: 4 Stages Of Organizational Change